CompTIA A+ Core 2 (220-1002) — Question 22

A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures.
Which of the following steps should be taken FIRST to determine the cause of the issue?

Answer options

• A. Uninstall the camera application
• B. Check the application permissions
• C. Reset the phone to factory settings
• D. Update all of the applications on the phone
• E. Run any pending OS updates

Correct answer: B

Explanation

Checking the application permissions is the most logical first step, as it can reveal whether any apps are misusing the camera function. Uninstalling the camera application or resetting the phone may be too drastic without first investigating app permissions. Updating applications or the OS could also help, but they are not the first steps to troubleshoot this specific issue.