CompTIA A+ Core 2 (220-1002) — Question 216

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?

Answer options

• A. Disable application startup.
• B. Rebuild the user profile.
• C. Reinstall the operating system.
• D. Disable Update Services.

Correct answer: D

Explanation

The correct step is to disable Update Services as it may be interfering with file accessibility. Rebuilding the user profile could be a solution, but it is not the next immediate step. Reinstalling the operating system is a drastic measure that should not be taken without further troubleshooting, and disabling application startup does not directly address the missing files issue.