CompTIA A+ Core 2 (220-1002) — Question 197

While troubleshooting a software error on a user's computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?

Answer options

• A. Preserve the data on an external drive.
• B. Report the discovery through proper channels.
• C. Document the findings.
• D. Erase the data and inform the user.

Correct answer: B

Explanation

The correct answer is B, as reporting the discovery through proper channels ensures that the situation is handled according to legal and organizational policies. Options A, C, and D are incorrect because preserving, documenting, or deleting the data without reporting it first could lead to mishandling of sensitive content and potential legal issues.