CompTIA A+ Core 2 (220-1002) — Question 186

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software.
Which of the following would be MOST important during this phase of the request process?

Answer options

• A. Back-out plan
• B. End-user acceptance
• C. Risk analysis
• D. Test plan

Correct answer: C

Explanation

The most critical component during this phase is the Risk analysis, as it helps identify potential issues and impacts of the software upgrade. While a Back-out plan, End-user acceptance, and Test plan are also important, they are secondary to understanding the risks involved to ensure a smooth transition.