CompTIA A+ Core 2 (220-1002) — Question 167

A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data library is missing.
Which of the following should a technician attempt FIRST?

Answer options

• A. Uninstall and reinstall the application using the Windows Control Panel.
• B. Reinstall the application using the Windows Control Panel
• C. Repair the application using the Windows Control Panel.
• D. Locate the missing data library and copy it to the Windows program folder.

Correct answer: C

Explanation

The best first step is to repair the application using the Windows Control Panel, as this can address any corrupt or missing files, including the data library. Uninstalling and reinstalling the application (options A and B) can be more time-consuming and may not resolve the issue if the problem is related to configuration. Locating and copying the missing library (option D) is a possible solution but should only be considered after attempting a repair.