CompTIA A+ Core 2 (220-1002) — Question 164

A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups.
Which of the following should a technician do to resolve these issues? (Choose two.)

Answer options

• A. Reset the user's browser to default settings
• B. Delete the user's cached images, temporary files, and cookies
• C. Reboot the user's computer and install a secondary antivirus
• D. Convince the user to use a different web browser that is currently unaffected
• E. Download the update to the user's web browser of choice
• F. Remove any unapproved applications from the user's startup items

Correct answer: A, F

Explanation

Restoring the browser to its default settings (A) can eliminate unwanted changes and configurations that led to the issues. Removing unapproved applications from startup (F) helps prevent interference from potentially malicious software. The other options either do not directly address the root causes or involve unnecessary steps.