CompTIA A+ Core 2 (220-1002) — Question 16

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%.
After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.
Which of the following is a tool the technician can use to resolve the issue?

Answer options

Correct answer: A

Explanation

The correct answer is Task Manager, as it allows the technician to view and manage running applications and processes that consume CPU resources. MSTSC is a remote desktop connection tool, MSConfig is used for system configuration settings, and PerfMon is primarily for performance monitoring, not direct application management.