CompTIA A+ Core 2 (220-1002) — Question 150

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

Answer options

• A. Roll back the OS update
• B. Update the PRL
• C. Force stop running applications
• D. Enable airplane mode
• E. Perform a factory reset
• F. Run application updates
• G. Reset network settings

Correct answer: A, F

Explanation

Rolling back the OS update can resolve issues caused by the update itself, addressing the overheating and unresponsiveness. Running application updates ensures that the applications are compatible with the current OS, which can also help mitigate further problems. The other options may not directly address the root cause of the overheating issue.