CompTIA A+ Core 2 (220-1002) — Question 128

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?

Answer options

• A. Reboot into safe mode and roll back the updates
• B. Repair the Windows Registry
• C. Configure boot options in the BIOS
• D. Disable Windows services and applications

Correct answer: A

Explanation

The correct answer is A because rebooting into safe mode allows the technician to access the system with minimal drivers and services running, making it possible to roll back the problematic updates. Options B, C, and D are not the best immediate steps as they do not directly address the issue caused by the recent updates.