CompTIA A+ Core 2 (220-1002) — Question 117

While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS.
Which of the following can the technician do to allow the password to be removed?

Answer options

• A. Reimage the machine from a network share
• B. Change the boot order and boot to an external drive
• C. Remove and then replace the CMOS battery
• D. Use the BIOS user password to reset the supervisor password

Correct answer: C

Explanation

Removing and replacing the CMOS battery will reset the BIOS settings, including the supervisor password, which is why option C is correct. Options A and B do not impact the BIOS password, and option D requires knowledge of the user password, which is not mentioned as available.