CompTIA A+ Core 2 (220-1002) — Question 112

A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Answer options

• A. Roll back updates
• B. Disable the Windows Update service
• C. Check for updates
• D. Restore hidden updates

Correct answer: A

Explanation

Rolling back updates is likely to resolve the issue, as a recent update could have caused the malfunction with the locally attached devices. Disabling the Windows Update service would not address the immediate problem, while checking for updates or restoring hidden updates may not be useful if the issue is related to a specific update that needs to be rolled back.