CompTIA A+ Core 1 (220-1001) — Question 87

An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues. Which of the following should a technician check FIRST to begin troubleshooting?

Answer options

• A. Hard drive S.M.A.R.T. data
• B. Event Viewer
• C. Device Manager
• D. BIOS settings
• E. Performance Monitor

Correct answer: B

Explanation

The Event Viewer is the best starting point for troubleshooting a BSOD as it logs critical system events, including errors that led to the crash. Checking the hard drive S.M.A.R.T. data, Device Manager, BIOS settings, or Performance Monitor may provide useful information, but they do not directly address the immediate cause of the BSOD.