CompTIA A+ Core 1 (220-1001) — Question 67

A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?

Answer options

• A. Stop and restart the PC print spooler service.
• B. Verify the user is sending the document to the correct printer queue.
• C. Have each user send the same document to the correct printer queue.
• D. Stop and restart the print server queues, and then have the user resend the document.

Correct answer: B

Explanation

The correct first step is to verify that the user is sending the document to the correct printer queue, as this addresses the specific issue the user is experiencing. Restarting the PC print spooler service or print server queues may not resolve the issue if the document is being sent to the wrong destination. Having other users print the same document does not directly help identify or fix the user's specific problem.