CompTIA A+ Core 1 (220-1001) — Question 52

Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?

Answer options

• A. Replace the USB cable.
• B. Reinstall the drivers on users' PCs.
• C. Have users restart their PCs.
• D. Clear the print queue.

Correct answer: D

Explanation

The correct action is to clear the print queue because it may have stuck jobs preventing new print requests from being processed. Replacing the USB cable or reinstalling drivers might not address the immediate issue, and asking users to restart their PCs does not directly resolve potential print queue problems.