CompTIA A+ Core 1 (220-1001) — Question 45

A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?

Answer options

• A. Verify the ribbon is correctly aligned to the label
• B. Run a label calibration
• C. Remove stuck labels from the print path
• D. Replace the print head

Correct answer: A

Explanation

The first step should be to verify the ribbon alignment, as misalignment can lead to incomplete printing. Running a label calibration or removing stuck labels may be necessary later, but they won't directly address the alignment issue causing the missing columns. Replacing the print head is a more drastic measure that should only be considered if other troubleshooting steps fail.