CompTIA A+ Core 1 (220-1001) — Question 407

Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog.
Which of the following should a technician perform FIRST to attempt to solve the problem?

Answer options

• A. Check the user's account for the correct printing privileges.
• B. Reinstall the driver on the print server.
• C. Update the firmware on the commercial office printer.
• D. Run Windows Update on the affected computers.

Correct answer: B

Explanation

Reinstalling the driver on the print server, which is option B, is crucial because a corrupted or outdated driver can lead to output tray selection issues. The other options, while potentially helpful, do not directly address the immediate problem of incorrect tray selection stemming from driver issues.