CompTIA A+ Core 1 (220-1001) — Question 4

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

Answer options

• A. Document findings, actions, and outcomes.
• B. Reboot the device to verify the fix.
• C. Reconnect the device to the network.
• D. Verify the settings in IPConfig.
• E. Research the problem based on symptoms.
• F. Run a virus scan.

Correct answer: A, F

Explanation

The correct answer is A and F. Documenting findings and actions taken is essential for future reference and accountability. Running a virus scan is also crucial to ensure that all malware has been removed. The other options, while potentially useful, do not directly address the next immediate steps after resolving the malware issue.