CompTIA A+ Core 1 (220-1001) — Question 392

An inkjet printer shows a print-head quality problem. The user replaces the print head, and then the printer is online and indicates no errors. Users then report text documents print fine, but color charts are not correct. Which of the following should be checked FIRST?

Answer options

• A. The color ink cartridges are from the printer manufacturer
• B. The print quality is set to best
• C. The print head alignment check passes
• D. Print drivers are up to date

Correct answer: C

Explanation

The first step in troubleshooting color printing issues after replacing the print head is to ensure that the print head alignment check passes, as misalignment can cause color inaccuracies. The other options, while important, do not address the immediate issue of color output quality that stems from potential alignment problems.