CompTIA A+ Core 1 (220-1001) — Question 385

A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless network. After verifying that the user's laptop is permitted to connect to the headquarters wireless network, the technician should confirm:

Answer options

• A. if airplane mode is turned off.
• B. if the laptop has an APIPA address.
• C. if a check for IP conflicts is complete.
• D. if proxy server settings are disabled.

Correct answer: A

Explanation

Checking if airplane mode is off is crucial because if it is enabled, the laptop won't connect to any wireless networks. The other options, while relevant to connectivity issues, do not directly address the immediate problem of being unable to connect to Wi-Fi after returning to the office.