CompTIA A+ Core 1 (220-1001) — Question 381

Several users reported an outage with a specific application. The help desk identified the problem and suspects the issue is with an on-premises server that was updated recently. The help desk is given authorization to roll back the updates. Which of the following steps is the help desk about to perform?

Answer options

• A. Documenting the findings, actions, and outcomes
• B. Testing the theory to determine cause to determine the next steps
• C. Verifying full system functionality after establishing a plan of action
• D. Implementing preventive measures after verifying system functionality

Correct answer: B

Explanation

The correct answer is B because the help desk needs to test their suspicion regarding the update causing the outage before taking further action. Options A, C, and D involve steps that occur after the cause has been determined, making them premature in this context.