CompTIA A+ Core 1 (220-1001) — Question 369

A technician installed a new printer for a client and successfully printed a test page. The next day, the customer reports there are garbled characters on printed pages. The technician questions the user and discovers OS updates were applied overnight. Which of the following should the technician check NEXT to troubleshoot the issue?

Answer options

• A. If the device appears in the Device Manager
• B. If the correct printer driver is selected
• C. If the printer's onboard memory is low
• D. If the Windows Print Spooler service is running

Correct answer: B

Explanation

The correct answer is B because an OS update might have altered or removed the printer driver, which can lead to printing issues. Checking the Device Manager (A) is important, but it won't resolve driver-related problems directly. Low onboard memory (C) is unlikely to cause garbled text, and the Print Spooler (D) being operational does not guarantee that the correct driver is in use.