CompTIA A+ Core 1 (220-1001) — Question 353

A user is not receiving emails on a laptop. A technician is able to send emails using the local client; however, no new emails are being received. The POP3 and
SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the problem?

Answer options

• A. The POP3 port is being blocked.
• B. The email password stored is incorrect.
• C. The user needs to enable TLS.
• D. The user is not connected to the Internet.

Correct answer: A

Explanation

The most likely reason for the email receiving issue is that the POP3 port is being blocked, possibly by the newly installed antivirus software. The other options are less probable because the email password is confirmed to be correct, TLS settings are not typically required for receiving emails through POP3, and the user is presumably connected to the Internet since the technician can send emails.