CompTIA A+ Core 1 (220-1001) — Question 348

A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine. The technician checks the printer's properties and notices it is configured for
LPT1. Which of the following should be performed NEXT to troubleshoot the issue?

Answer options

• A. Update the printer description name.
• B. Clean the print heads.
• C. Restart the print spooler.
• D. Configure a new printer port.

Correct answer: D

Explanation

The correct answer is D because configuring a new printer port is essential when the current port (LPT1) is not suitable for network printing. Options A and B do not address the core issue, and option C, while it may help, is not the most effective next step in this scenario.