CompTIA A+ Core 1 (220-1001) — Question 333

A fast-food restaurant has been using a printer to create sales receipts on a PoS kiosk. The restaurant recently purchased a new brand of receipt paper rolls. After installing one of the new rolls, the printer outputs blank paper. Which of the following is the MOST likely cause of the issue?

Answer options

• A. The ink cartridge is empty.
• B. The pickup rollers are dirty.
• C. The transfer belt is defective.
• D. Non-thermal paper is installed.

Correct answer: D

Explanation

The most likely cause of the printer outputting blank paper after changing to a new brand of receipt paper is that non-thermal paper is being used. Thermal printers require specific thermal paper to react to heat, and using non-thermal paper will not produce any print. The other options, such as an empty ink cartridge or dirty rollers, are not applicable since this is a thermal printer that does not utilize ink cartridges.