CompTIA A+ Core 1 (220-1001) — Question 326

A sales executive's personal laptop occasionally freezes while checking email.
Which of the following should a technician do FIRST?

Answer options

• A. Check the network connectivity.
• B. Consider the corporate policy.
• C. Request details about the problem.
• D. Run hardware diagnostics.

Correct answer: C

Explanation

The correct first step is to request details about the problem, as this will help the technician understand the context and specifics of the issue. Checking network connectivity, considering corporate policy, and running hardware diagnostics are important, but they should come after gathering information about the freezing issue.