CompTIA A+ Core 1 (220-1001) — Question 32

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?

Answer options

• A. Document and label the cable and screw locations.
• B. Replace the screen with a non-OEM.
• C. Update the firmware on the device before repairing it.
• D. Wait for the vendor to provide more information.

Correct answer: A

Explanation

The best approach is to document and label the cable and screw locations to ensure a proper reassembly of the laptop after the screen replacement. Using a non-OEM part may lead to compatibility issues, while updating the firmware is unnecessary at this stage. Waiting for the vendor could delay the repair process significantly.