CompTIA A+ Core 1 (220-1001) — Question 303

A user reports the laser printer has stopped printing. When performing a test print, the page comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was installed several weeks ago. There are no errors in the system's log. Which of the following is the MOST likely reason for the printer issue?

Answer options

• A. There is no connectivity between the printer and the computer.
• B. The fuser has failed and requires replacement.
• C. Printer drivers are not installed on the computer.
• D. There is a stuck print job in the print queue.

Correct answer: B

Explanation

The most likely cause of the issue is the fuser failing, which can lead to prints coming out mostly blank with ghosting. The other options, such as connectivity issues or driver absence, would typically result in different error messages or behaviors, and a stuck print job would not cause ghosting images.