CompTIA A+ Core 1 (220-1001) — Question 28

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?

Answer options

• A. Replace the write cache battery.
• B. Check the event log for any cache issues.
• C. Clear the RAID configuration file and restart the PC.
• D. Replace the RAID controller write cache module.

Correct answer: B

Explanation

The first step in troubleshooting should be to check the event log for any cache issues, as this can provide insights into potential underlying problems affecting performance. Replacing the write cache battery, clearing the RAID configuration, or replacing the RAID controller module may be necessary later, but they are not the initial steps in diagnosing the issue.