CompTIA A+ Core 1 (220-1001) — Question 270

A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer's LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?

Answer options

• A. Replace the drum and toner for the printer.
• B. Remove the printer memory and reseat it in the socket.
• C. Disassemble the printer body and look for further paper jams.
• D. Restart the print spooler service and inspect the queue.
• E. Try reinstalling the print driver for the printer.

Correct answer: D

Explanation

The correct first step is to restart the print spooler service and inspect the queue because it directly addresses the issue of jobs not printing. Other options, such as replacing the drum or toner, may not resolve the problem if the spooler is not functioning correctly. Disassembling the printer or reseating memory may be unnecessary if the issue is related to the print queue, and reinstalling the driver is more complex and time-consuming.