CompTIA A+ Core 1 (220-1001) — Question 254

A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users' workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed. After uninstalling the printer from a user's workstation and then reinstalling it, the printer is now working properly. Which of the following was the cause of this issue?

Answer options

• A. The font was changed by the user in the printing preferences.
• B. There were several print jobs hung in the queue.
• C. The toner level in the printer was extremely low.
• D. Drivers on the users' workstations were out of date.
• E. The print server spooler file was corrupt.

Correct answer: D

Explanation

The correct answer is D because outdated drivers can lead to communication issues between the printer and the workstations, causing garbled text. The other options do not directly explain the symptoms described since the technician confirmed the printer was functional after the reinstall, indicating the issue was related to the user workstations rather than the printer itself.