CompTIA A+ Core 1 (220-1001) — Question 242

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center, and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Choose two.)

Answer options

• A. Replace the rollers
• B. Clean the transfer drum
• C. Clear the counters
• D. Replace the toner
• E. Delete all the print jobs
• F. Clear the paper jam

Correct answer: A, F

Explanation

Replacing the rollers (A) is essential to ensure proper paper feeding, which can resolve the off-center printing. Clearing the paper jam (F) is also necessary to eliminate any blockages that may prevent successful printing, while the other options do not directly address the immediate issues experienced by the user.