CompTIA A+ Core 1 (220-1001) — Question 224

A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via WiFi. Which of the following should a technician do FIRST when troubleshooting this issue?

Answer options

• A. Check which SSID is in use.
• B. Test the connections with an Ethernet cable.
• C. Install all OS updates.
• D. Update the wireless NIC drivers.

Correct answer: B

Explanation

Testing the connections with an Ethernet cable is crucial as it helps determine if the issue is related to the wireless network or if there are broader connectivity problems. The other options may be useful later, but they do not directly address the immediate concern of establishing a stable connection to the printers and shares.