CompTIA A+ Core 1 (220-1001) — Question 22

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Answer options

• A. Remove the case and organize the parts.
• B. Document the screw locations.
• C. Search the Internet for repair tutorials.
• D. Consult colleagues for advice.
• E. Place the device in rice for a few days.

Correct answer: A, B

Explanation

Removing the case and organizing the parts (A) allows the technician to inspect the internal components for damage, while documenting screw locations (B) ensures that reassembly is done correctly. The other options do not directly contribute to the immediate assessment of the device's repairability.