CompTIA A+ Core 1 (220-1001) — Question 201

The touch-screen feature on a Windows device has stopped working completely. Which of the following should a technician check FIRST?

Answer options

• A. Device Manager
• B. Performance Monitor
• C. System Configuration
• D. Sync Center

Correct answer: C

Explanation

The technician should first check the System Configuration as it can affect how hardware components, including the touch-screen, are enabled or disabled. Options like Device Manager may provide information on drivers, but System Configuration is crucial for ensuring that the touch-screen is not disabled at the system level. Performance Monitor and Sync Center are not directly related to hardware functionality issues.