CompTIA A+ Core 1 (220-1001) — Question 188

A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with
(copy1). The (copy1) printer prints without issue. Which of the following MOST likely caused the issue when the computer was moved?

Answer options

• A. The Microsoft XPS printer was set as the default printer after the PC came back up
• B. The user did not shut down the computer correctly before moving it and unplugging the power
• C. Updates loaded when the PC was shut down, which updated the printer drivers
• D. The user moved the printer's USB cable to a different USB port on the desktop

Correct answer: A

Explanation

The correct answer is A because when a computer is moved and restarted, it may automatically set a different printer, like the Microsoft XPS printer, as the default. The other options suggest issues that wouldn't directly cause the original default printer to be replaced as the primary printer in the system.