CompTIA A+ Core 1 (220-1001) — Question 183

After upgrading a laptop's OS from Windows Vista to Windows 10, hard drive activity is elevated when running normal user applications, causing the laptop to run slowly. Which of the following should a technician do FIRST?

Answer options

• A. Flash the laptop BIOS to the most current version available from the manufacturer.
• B. Replace both of the installed 1GB SoDIMMs with compatible 4GB SoDIMMs.
• C. Attach an external USB hard drive and move all user data off the internal drive.
• D. Upgrade the currently installed 500GB SSD with a 1TB SSD.

Correct answer: A

Explanation

Updating the laptop's BIOS can resolve compatibility issues that arise from an OS upgrade, which may be causing the elevated hard drive activity. Replacing RAM or moving data to an external drive might not address the root cause of the performance issue, and upgrading the SSD is a more advanced solution that may not be necessary at this stage.