CompTIA A+ Core 1 (220-1001) — Question 175

A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. Which of the following is MOST likely causing the issue?

Answer options

• A. The laptop has an APIPA address
• B. The laptop is configured to the wrong default gateway
• C. The laptop is connected to the guest WiFi
• D. The laptop is configured with a static IP

Correct answer: C

Explanation

The correct answer is C because connecting to the guest WiFi typically restricts access to internal resources like the email server and network printer. The other options may cause connectivity issues, but they would not specifically explain why the user can access web pages while being unable to connect to the email server or printer.