CompTIA A+ Core 1 (220-1001) — Question 172

A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?

Answer options

• A. Check for firmware updates
• B. Configure extended display mode
• C. Replace the external monitor
• D. Adjust the laptop's BIOS settings

Correct answer: B

Explanation

The correct answer is B, as configuring extended display mode can help the system recognize the external monitor and display the output correctly. Options A, C, and D are less likely to address the immediate issue since the docking station is functioning properly and the problem lies in the display configuration.