CompTIA A+ Core 1 (220-1001) — Question 167

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action.
The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?

Answer options

• A. Check corporate policies for guidance.
• B. Get authorization from the manager.
• C. Delete proprietary data before leaving the building.
• D. Remove the HDD and send the device for repair.

Correct answer: A

Explanation

The correct answer is A because checking corporate policies is essential to ensure compliance with the rules regarding proprietary data. Option B, while important, comes after confirming the policies. Option C is not advisable since deleting data could lead to loss of vital information. Option D suggests a drastic action that may not align with corporate protocols.