CompTIA A+ Core 1 (220-1001) — Question 165

A technician receives a smartphone that has been experiencing screen-related issues. The display is barely visible, and the battery indicates the charge level is very low. The technician connects the device to a power source, but the screen remains dim. Which of the following should the technician perform FIRST to resolve the issue?

Answer options

• A. Enable airplane mode on the smartphone.
• B. Reset the smartphone to factory settings.
• C. Manually restart the smartphone.
• D. Remove and reinsert the smartphone's battery.

Correct answer: B

Explanation

The correct answer is B because resetting the smartphone to factory settings can resolve software issues that might be causing the display problem. The other options, such as enabling airplane mode or restarting the device, are less likely to address the underlying issue of a dim screen and low battery charge.