CompTIA A+ Core 1 (220-1001) — Question 15

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

Answer options

• A. Configure the email account as a POP3 connection
• B. Ensure the SSL/TLS option is being used
• C. Check that the account password is still valid
• D. Make sure the smartphone is not in airplane mode

Correct answer: A

Explanation

The correct answer is A because switching to a POP3 configuration can sometimes resolve sending issues when IMAP fails, as it changes the way emails are managed. Options B, C, and D are less likely to address the sending problem directly, as the SMTP server and port are already valid, and the other factors may not be causing the issue.