CompTIA A+ Core 1 (220-1001) — Question 148

Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone. Which of the following steps should resolve the problem?

Answer options

• A. Change the synchronization frequency to push only.
• B. Install and configure a third-party email application on the phone.
• C. Perform a factory reset of the phone and reconfigure email.
• D. Increase the number of days email is synced to the phone.

Correct answer: A

Explanation

The correct answer is A because changing the synchronization frequency to push only will ensure that emails are sent to the phone as they arrive, which may resolve the issue of missing emails. Options B and C involve unnecessary steps that do not address the core issue of synchronization. Option D may not be effective if the current settings are already configured correctly.