CompTIA A+ Core 1 (220-1001) — Question 142

A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?

Answer options

• A. Run the calibration utility
• B. Disable the touch functionality
• C. Update the touch-screen driver
• D. Reinstall the OS

Correct answer: A

Explanation

The first step to address issues with touchscreen responsiveness is to run the calibration utility, which can help adjust the touch screen's sensitivity and alignment. Disabling the touch functionality would prevent the user from utilizing the touch screen, and updating the driver or reinstalling the OS are more drastic measures that may not resolve the calibration issue directly.