CompTIA A+ Core 1 (220-1001) — Question 124

An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

Answer options

• A. Clean out the charging port on the device
• B. Replace the mobile device's battery
• C. Issue a new charging cable to the employee
• D. Send the device for service and give the employee a loaner

Correct answer: A

Explanation

The technician should first clean out the charging port because debris or lint may be preventing a proper connection with the charging cable. Replacing the battery or issuing a new charging cable may not address the actual issue if the port is obstructed. Sending the device for service would be unnecessary at this stage when a simple cleaning may resolve the charging problem.