CompTIA A+ Core 1 (220-1001) — Question 121

A technician is troubleshooting an issue with a printer that is directly attached to a user's workstation. The printer is powered on but will not print. The user claims nothing has changed on the computer, and the printer was working earlier in the day.
Which of the following should the technician do NEXT to determine the cause of the issue?

Answer options

• A. Order a new printer for the user and decommission the current printer
• B. Update the printer drivers in the workstation's OS
• C. Physically examine the workstation and printer for any obvious issues
• D. Reseat all the printer cables and restart the user's workstation

Correct answer: C

Explanation

The correct answer is C, as physically examining both the workstation and printer can reveal any visible issues such as paper jams or connectivity problems. Options A and B are premature actions that do not address immediate troubleshooting, while D, although reasonable, should follow a visual inspection to rule out simple problems first.