CompTIA A+ Core 1 (220-1001) — Question 12

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do
NEXT?

Answer options

• A. Reboot the computer into safe mode and try to print a test page
• B. Download the correct drivers from the manufacturer's website and install them
• C. Unplug the USB cable from the printer and try another USB slot on the PC
• D. Set the printer as the default within the device properties

Correct answer: B

Explanation

The correct answer is B, as installing the correct drivers ensures that the printer is fully compatible with the operating system and can function properly. Options A and C do not address the underlying issue of missing drivers, while D may not resolve the problem if the printer is not recognized correctly due to the generic driver.