CompTIA A+ Core 1 (220-1001) — Question 111

A technician receives a laptop from an end user who reports that some aspects of the image are left behind when applications are closed and persist until reboot.
The technician also notices black dots throughout the screen. The technician recalibrates the display settings and updates the drivers for the display adapter, but the issue persists.
Which of the following is the laptop MOST likely experiencing? (Choose two.)

Answer options

• A. Artifacts
• B. Distorted geometry
• C. VGA degradation
• D. Burn in
• E. Dead pixels
• F. Distorted image

Correct answer: A, E

Explanation

The laptop is most likely experiencing artifacts, which are visual anomalies that can occur when the display is not rendering images correctly. Dead pixels are also a possibility since the presence of black dots suggests some pixels may be permanently non-functional. The other options do not directly relate to the described symptoms of remnants on the screen or the specific black spots identified.