Citrix ADC 13 Administrator — Question 9

Scenario: A NetScaler appliance is having intermittent issues. A Citrix Administrator is unable to identify the root cause and fix them. The administrator opened a
Support ticket and the Engineer assigned to the case requested all the logs and configuration information from the NetScaler.
Which technical support tool can the administrator use to gather all the information on the NetScaler to send to the Support Engineer?

Answer options

• A. Batch Configuration
• B. Start New Trace
• C. Get Back Trace
• D. Generate Support File

Correct answer: C

Explanation

The correct answer is C, 'Get Back Trace', as it allows the administrator to collect detailed traces that can help in diagnosing the intermittent issues. The other options, while useful in different contexts, do not specifically gather comprehensive logs and configuration data needed for the support investigation.