Cisco Customer Success Manager (DTCSM) — Question 93

The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Answer options

• A. Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.
• B. Recognize tools that compete with the expansion opportunity and offer discounts to switch.
• C. Conduct a discovery session to uncover their additional pain points.
• D. Provide additional training on the current use case to drive adoption.
• E. Present case studies that outline the benefits they achieved and highlight compelling metrics.

Correct answer: A, D

Explanation

Option A is correct because demonstrating how new use cases align with their goals can encourage commitment. Option D is also correct as providing training can enhance their current usage, potentially leading to interest in additional applications. Options B, C, and E do not directly address gaining commitment for new use cases as effectively as A and D do.