Cisco Customer Success Manager (DTCSM) — Question 91

A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

Answer options

• A. Provide the customer with access to the raw data to enable them to develop their own insights.
• B. Appoint a customer representative to review the data and give specific suggestions.
• C. Explain the limitations of the available reports and offer options to provide input to develop new reports.
• D. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.

Correct answer: C

Explanation

Option C is correct because it addresses the root of the issue by clarifying report limitations and encouraging client input for new reports. Option A may overwhelm the client with raw data without guidance, while option B relies on a representative that may not fully capture the client's needs. Option D, while helpful, does not directly address the concern about the lack of insights in the current reporting structure.